EAP Perspectives
EAP Provider Chart Audit Scores Improve
The results are in – overall Employee Assistance Program (EAP) provider chart audit scores have increased from 91 percent in 2005, to 95 percent in 2007. Congratulations to EAP providers for your hard work and dedication to keeping detailed clinical charts.
“The improved scores reflect providers’ willingness to collaborate with Magellan’s ongoing quality improvement program, which is designed to monitor the quality of care provided to our members,” said Christine Leslie, Magellan EAP field network director.
However, three areas of the chart audit continued to fall below standard. All EAP charts should have:
- A signed statement of understanding
- Documentation of at least one follow-up attempt within four weeks of the member’s last EAP session
- Documentation of a substance use/abuse screening for all members age 12 and older.
Please remember to include these three items in members’ records. Congratulations, once again, on your improved overall audit scores.