Spring 2009

Provider Satisfaction Increases

Results of the Northeast Care Management Center’s annual survey of providers in its commercial and Medicaid networks showed an overall provider satisfaction rate of 89 percent in 2008, an increase from 84.7 percent in 2007. In total, 776 providers gave us their feedback; which represents a 19 percent response rate.

Key Findings

Highest-scoring survey items included satisfaction with the Provider Focus newsletter, provider handbook, availability of clinical staff, time it took for Magellan to credential or re-credential, and Magellan’s language assistance services. We are pleased to have served you well in these areas.

We saw some of the largest increases in satisfaction in the areas of electronic claim submission, timeliness of claims payment, and ability to find what you were looking for on our website.

However, you indicated lower satisfaction with the competitiveness of Magellan's reimbursement rates and how we handle certain functions, such as appeals and complaints.

View Survey Results

Thank you for your feedback! It is valuable to us in keeping our attention on areas that represent opportunities for improvement. We hope that our 2009 survey results will show that we improved, and that you will see a positive difference in our services.

Be sure to read our feature article in this issue of Provider Focus for national provider satisfaction survey results.