Every time a member has contact with Magellan or a Magellan provider, there is an opportunity to improve the quality of what we do. One of the most effective and time-tested tools for directly measuring the impact of our services on members is our annual member satisfaction survey process.
Magellan has launched two innovative integrated health home pilots that leverage its clinical behavioral health expertise and experience in managing Medicaid recipients with physical health providers. The goal is to create a more effective environment to help states improve quality of care and lower the costs of treating the seriously mentally ill (SMI) population.
Magellan recently approved updates of two clinical practice guidelines to serve as the evidence-based framework for practitioners’ clinical decision-making for the treatment of patients.