Tristate
Provider Satisfaction Survey Scores Remain High
Results of the Tristate Care Management Center’s annual survey of providers in its commercial and Medicaid networks showed an overall provider satisfaction rate of 93 percent in 2009. In total, 363 providers gave us their feedback; which represents a 15.5 percent response rate.
Key Findings
Areas of highest satisfaction among providers were satisfaction with Magellan’s language translation services, Provider Focus newsletter, provider handbook, availability of clinical staff, and the Intensive Case Management program.
However, providers indicated they were less satisfied with how we handle certain functions, such as appeals and complaints.
Thank you for your feedback! It is valuable to us in keeping our attention on areas that represent opportunities for improvement. We hope that our 2010 survey results will show that we improved, and that you will see a positive difference in our services.
Be sure to read our feature article in this issue of Provider Focus for national provider satisfaction survey results.