Remove Group Access Privileges for Group Providers No Longer with Your Practice
To avoid HIPAA violations and unauthorized access to member information, administrators for provider practices must disable the access of group members to Magellan’s secure provider website once such group members leave the practice. To remove access for terminated group members, please follow the instructions below:
Disable User IDs
- Sign in to MagellanHealth.com/provider.
- Click Administrator Setup on the left-hand side menu on the MyPractice Page.
- Locate the user’s name you wish to disable.
- Click Edit to the right of the user’s name.
- Select None in the Applications Permissions box.
- Click Save Changes.
It is important to maintain up-to-date, timely records and current information on file. As a point-person and process catalyst, a provider practice administrator also is responsible for:
- Adding new users and granting permissions to the appropriate applications they need to access
- Updating user permissions/applications when roles or responsibilities change
- Disabling user access (both administrative and clinical staff) when someone leaves your practice.
For more information on administrator roles and designating proxy users, please see the Magellan Provider User Agreement.
We thank you in advance for your cooperation with this important member privacy-related matter. If you have additional questions, please contact our Provider Services Line at 1-800-788-4005, Monday through Friday, from 7:30 a.m. to 6 p.m. Central Time.