Member Rights and Responsibilities
Magellan protects the rights and responsibilities of all members. We are committed to having everyone involved in the delivery of care respect the dignity, worth, and privacy of each member.
We have established members’ rights and responsibilities that promote effective behavioral healthcare delivery, member satisfaction, and that reflect the dignity, worth, and privacy needs of each member.
To comply with this policy, your responsibility is to:
- Review Magellan’s Members’ Rights & Responsibilities
Statement
(37K
PDF) with members in your care at their first appointment - Sign and have the member sign the Statement and retain a copy in the member’s record
- Give members the opportunity to discuss their Rights & Responsibilities with you
- Review with the members in your care information such as
- procedures to follow if a clinical emergency occurs
- fees and payments
- confidentiality scope and limits
- member complaint process
- treatment options and medicatio
Magellan's responsibility is:
- Make available the Magellan Members’
Rights & Responsibilities Statement (37K
PDF) for distribution
- Provide instructions on how and when to share the Statement with members
- Make available the Members’ Rights & Responsibilities statement in language and format that the member can understand
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