Frequently Asked Questions ::
For more details on a specific application, please refer to the Help? available within the application or visit our Online Training page, found under the Education menu item.
Website Support: To request a username, reset a password or ask questions about this website, or if you experience any technical issues with the site, contact our Provider Services Line at 1-800-788-4005 Monday - Friday from 7:30 a.m. to 6 p.m. Central Time.
Practice Updates
Request Outpatient Authorization
Submitting Paper Treatment Request Forms (TRF)
Technical Help
Access and Sign In
- How do I reset my password?
- How can I change my group's administrator?
- What is my login?
- Why is my login 'deactivated'?
- Does the system ever log me off the website?
- What are the password requirements?
Claims Submission
Credentialing Inquiries
Electronic Claims - Claims Courier
Feedback
- Who can I contact regarding complaints?
- Who can I contact regarding a compliment?
- Where can I send my suggestions?
General Information
Miscellaneous
- What is an MIS #?
- Is there a charge to use the website?
- What online features are available?
- Is the website HIPAA-compliant?
- What if my question isn't listed?
My Messaging
Practice Updates
- How can I submit a facility or group name change?
- How can I resign from one or all networks?
- How do I update my claims payment address?
- How can I edit my practice information?
- How can I update my facility or group roster?
- How can I submit a name change?
Request Outpatient Authorization
- What is ''Start New OP Auth''?
- Can ''Start New OP Auth'' be used for all members?
- What is ''Extend OP Auth/TRF''?
- Is previous auth required to ''Extend OP Auth''?
- When do I need to submit an authorization?
- Is my request secure when submitting online?
- Will I get confirmation my request was received?
- How soon until I get a response to my request?
- How will I be notified the request was approved?
- Can I backdate an online authorization?
- Will I be able to save data and come back later?
- What if I make a mistake on the form?
- Whom can I call with more questions?
Submitting Paper Treatment Request Forms (TRF)
- What is a TRF?
- When are TRFs generated?
- Can I make copies of the TRF?
- Where do I send my TRFs?
- What if I make a mistake on the form?
- How do I obtain more TRFs?
- Is the TRF available online?
- How do I know when to submit a TRF?
- Who can I call with more questions?
- When do I need to complete and submit a TRF?
- What if I have clinical or diagnostic questions?
- Should I save old treatment authorization forms?
- Do I submit for members with authorized visits?