This is the Magellan website for behavioral health providers
Magellan Health

    Privacy Policy

    (last updated February 20, 2014)

    About is a service of Magellan Health Services (Magellan). Please read the About Us Opens a new browser window section on this site for more information about Magellan Health Services.

    Magellan is committed to protecting the privacy of visitors to our website, as explained in this privacy notification. This privacy policy applies while you are visiting the Magellan website and using our applications and online features. Magellan does not have control over other websites, and therefore, cannot protect your privacy or security once you leave the Magellan website, even if you reach another site by clicking on a link within

    Our Partners

    Magellan collaborates with specialized vendors to provide some content and services through our website. Your involvement and role with Magellan may determine the specific vendor content and services available to you. We share information with our partners so they know you are eligible to view specific content and services and to provide you a seamless visit to our site.

    What You Should Know About Using Our Site

    Some information on is for general informational purposes only. By putting this general information on our site, Magellan is not providing legal, medical, or other professional services.

    Other information on is part of your Magellan contract. You are responsible for utilizing this information in your practice.

    We periodically change and update the information on this site. You will receive notifications via postcard or e-mail when updates are made to such areas as provider handbooks and supplements, medical necessity criteria, and clinical practice guidelines.

    Magellan cannot guarantee the security or privacy of the computer system you are using to access this website. It is the responsibility of the user to make sure safeguards are in place regarding firewalls and virus software.

    Information We May Collect and What We Do With it

    The information gathered by falls into two categories: (1) personally identifiable information voluntarily supplied by visitors to our website through optional registration or other methods, and (2) non-personally identifiable information routinely gathered as visitors navigate through our site.

    Personal Information

    When you visit and navigate our website, we collect personal information only if you voluntarily provide us that information. Personal information includes data unique to you, such as your name, address, e-mail address or telephone number. This information helps us properly tailor our site and arrange the content and services you see on our site to make them more useful for you.

    Many of our applications require you to input your name, address, e-mail address, telephone number, and/or MIS number or TIN. This information is stored in our database to provide you the best possible experience on our website and to update our records.

    This information is kept secure and made available only to Magellan employees who have a legitimate business need to know it in order to serve you. We do not rent, sell, or otherwise distribute your personal information. We do not provide this information to third parties except as required by law.

    Log Files

    Log files let us know how people are accessing the website and are used to create aggregate reports of site activity. Each time you visit a page on our website, the page displays on your computer and a log file is created to tell us someone has visited that page. We do not collect any information about you during this process.

    We compile these log files and report on all pages of the site in order to see what areas of our website receive the most attention and which areas do not. This aggregate information contains no personal identifiers, simply “hits” on each page. Therefore, we cannot connect your Internet activity to you in any way. We do share our website usage reports with our customers.

    There is No Advertising on Our Site

    Magellan does not accept advertising on its website. Therefore, we do not collect information from you for the purpose of sharing with others. is an independent site. We do not receive income from any sponsors or advertisers. In addition, we do not receive linking or click-through income from any websites to which we offer links. Links to other websites are done solely for the purpose of user convenience and information.

    How We Protect Your Information

    We do not share personal information obtained through our website except with individuals and organizations in or outside of Magellan as required or allowed by federal and state laws. Magellan complies with all applicable state and federal laws regarding the protection of your personal information.

    To access certain services within our site we may ask for more personal information than you provided during registration. We may share this information only with the Magellan staff who will provide the service to you. For example, we may share personal information such as your name, personal mailing address, and phone number when updating your information in our database.

    Our Website Security

    This website utilizes careful safety measures to protect our users' information. When you log in to the secure areas of, your information is maintained in a secure and safe environment. This part of the site does not send or receive personal or confidential information.

    Some areas of our website require passwords, identification numbers (IDs), and/or personal IDs. We use these to allow access to our information. We do not associate you with your user ID and password. Where necessary, we ask you to enter more than one ID to provide tighter security. We do not provide your user ID and password information to anyone.

    Transfer of Data

    Magellan uses a firewall to prevent unauthorized access to our internal network and information. A firewall is a system of software and/or hardware. It examines all messages we receive and blocks any message that does not meet the security criteria that we have in place. We use secure methods such as https and Secure Socket Layer (SSL) to pass these messages through the firewall to our internal systems.

    Magellan limits the number of ports or doorways to our private information, and we use several tools to monitor these doorways. These tools help us identify and handle attacks or problems such as viruses, worms, DOS attacks, and Trojan horse programs.

    Magellan's web servers and databases receive annual security reviews. We also apply necessary updates or patches on a regular basis.

    Encryption can be very helpful in protecting and securing data, but is only as effective as the security of YOUR browser. Browsers use different encryption methods or levels. requires you to use a 128-bit encryption browser. You can download it for free from . You can check your browser encryption level by clicking "Help" in the menu bar.

    You can see when a web page is communicating on a secure channel by looking for the lock in the status bar located at the bottom of the Web browser page. When you log in to the secure areas of our Web site, look for the lock. When it is closed, security is active. See the example below:

    Image of a lock in Internet Explorer

    Certain Internet browsers and versions may work differently on our site. Users with older browser versions may experience more challenges using Magellan’s site features most efficiently.

    To help you get the most out of your experience, we recommend you use Internet Explorer 8.0 or higher. Other browsers may still work on the website, but they may not always work as well with our applications, personalized pages, and other interactive features. 

    E-mail and Secure Messages

    We handle all information and correspondence you share with us in the strictest confidence. When you send comments or questions to us using any e-mail address or messaging service listed on our website, we share your message only with those Magellan employees most capable of answering your questions and concerns. We will retain your communication until we have done our best to provide a complete and satisfactory response. We then archive all messages received. We keep your e-mail address in our secure database so we can contact you, as needed.

    Be aware that while your e-mail message is in transit to us, it is possible for other Internet users to access and view it without your knowledge and permission. (This is true of most, if not all, non-encrypted Internet e-mail communications.) For that reason, to protect your privacy and the privacy of others, please do not send e-mail to us with information you consider personal or confidential even if the channel is secured. This would include any type of clinical information. For these types of questions you can call us at the  toll-free number shown on the member’s plan ID card.

    To secure the electronic transmission of protected health information (PHI), sensitive and other confidential data, Magellan offers the use of a secure e-mail application, “Zix™ desktop client” to its providers. The HIPAA Security Rule that complements the Privacy Rule mandates those who handle this sensitive information address encryption of PHI in email communication. When sending or receiving e-mail containing PHI, the application encrypts and decrypts the message allowing only the intended recipient permission to see the information. It has many basic features that should be familiar if you are accustomed to receiving and replying to e-mail, opening attachments, saving documents and other basic e-mail features. Learn more about Zix.

    When you send correspondence to Magellan or Magellan employees, including e-mails and faxes, we retain such information in the records of your account. We also retain customer service correspondence and other communication from Magellan to you. We retain these records to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.


    To use our secure and personalized website, your web browser must accept cookiesOpens a new browser window A cookie is a tiny piece of information stored in your browser's memory. We primarily use temporary cookies. Once you leave the Magellan website or close your browser, the temporary cookie goes away.

    We use cookies to recognize that your computer has logged onto our website. There is no link between a cookie and any personally identifiable information about you.

    Cookies help keep your session private. Once you log in to the Web site, if there is no session activity for 20 minutes, you will be automatically logged off. This helps prevent anyone else from using your logged in session if you walk away from your computer or forget to log out.

    You can change the setting of your browser to accept or reject cookies. Look in your browser's help file for instructions. If you reject cookies, you cannot access our secure website; however, you can still access our general audience area.

    We may use permanent cookies if you give us permission to do so. For example, when you log in to the Magellan Web site, if you choose “Remember Me” to allow the site to remember your user name, you will be giving permission for us to use a permanent cookie. This information is then stored on your computer and we access it when you visit our site to display your user name. This information is not shared with anyone.

    You may opt out of this choice at any time and the cookie will be deleted.

    Windows Users works best with Microsoft Internet Explorer, version 8.0 or higher, with 128-bit encryption. If you prefer to use Netscape Navigator, we strongly recommend its latest version; however, please be aware that some features on our site may not perform as well when used with Netscape Navigator or other browsers such as Opera.

    To download the latest version of Microsoft Internet Explorer, please visit the Microsoft website at

    Macintosh Users

    We recommend that you use with the latest version of Internet Explorer for Macintosh. You can find out about Internet Explorer for Macintosh and download it at

    How We Protect Children Accessing Our Site

    We do not knowingly allow children under the age of 13 to register on our site. If a visitor enters a year of birth 13 years or less, we do not allow registration. If you are under the age of 13, and wish to access information on our site, please talk with your parents or guardians.

    Content Review Process

    Magellan's content review process for our provider site begins with the submission of all proposed materials to our review board. This editorial board includes provider communications and legal staff, as well as other content experts.

    Material for display on our site must meet an established set of standards in order to provide you with sound, accurate, and up-to-date information and tools.

    Links to Other Sites

    This website contains links to other sites that we believe may be useful or of interest to you. Although Magellan has taken steps to protect our website from others, we are not responsible for the content or privacy practices used by other sites. We encourage our users to be aware when leaving our site. Read the privacy statements of each and every website you visit to learn about how they protect your privacy.

    Updating this Notification

    This website Privacy Policy is effective as of February 20, 2014. Magellan may update this notification as we improve our ability to safeguard your privacy. It is not the purpose of this notification to create contractual or other legal rights in or on behalf of any party.