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Magellan Health Services

Frequently Asked Questions ::

Here's the answer to your question: What if I make a mistake on the form?

We have incorporated a number of validity and error checks into the Request Member Care application that are helpful in identifying potential errors. However, once you submit an online authorization request for inpatient or traditional outpatient services, it cannot be modified or retrieved. Requests for alternative levels of care can only be modified while in "Incomplete" status. If you realize after submission that you made an error, call the number on the member's benefit identification card or on the authorization-of-care letter to speak with a Magellan associate. Please do not attempt to correct a mistake by submitting another online authorization request. Duplicate submissions may cause a delay in resolving the authorization.

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