Employee Assistance Program (EAP)
EAP Provider Handbook Supplement
EAP Handbook Supplement (PDF)
Appendices
- Appendix A EAP Forms
- Appendix B FAQ (PDF)
- Appendix C Member Rights Policy (PDF)
- Appendix E Customized Programs:
- Federal Occupational Health (FOH) (PDF)
- Federal EAP (PDF)
- First Responder (PDF)
- Appendix F EAP Record Review Tool (PDF)
- Appendix G Threat of Violence Grid (PDF)
- Appendix H Mandatory Referral Process (PDF)
- Appendix I EAP Guidelines (PDF)
Registering EAP Cases Online
When a member contacts Magellan for EAP services, we provide them with a MAT (registration) number that they can give to you. When you – the treating provider – receive a member-supplied MAT number, you use that number to register the member via our EAP Services provider portal.
An enhanced EAP registration experience is here!
You're now able to register EAP cases and access case details and packets via the new EAP Services portal, for both federal and non-federal EAP cases.
Access the EAP Services portal
You can get to the new EAP Services portal in two ways. Note: you must create/link a new account with multifactor identification, or simply sign in if you’ve already created an account on the portal.
- Go to MagellanProvider.com and sign in, select View EAP Registrations from the left-hand menu, then click the red Go to EAP Services button.
OR
- Go directly to the EAP Services portal at provider.magellanhealthcare.com.
Review our brief demo videos and user guides:
- My EAP Cases (access case details and register a new case) -- video demo (2:40) and user guide (PDF)
- Create and connect an account for the EAP Services portal -- video demo (2:20) and user guide (PDF)
State of California First Responders network: Members can request EAP services anonymously; therefore, to register the case, you must enter the alias and date of birth they provided. See Magellan’s EAP Handbook Supplement Appendix E, First Responder (PDF), for details.
Viewing EAP Registration Packets
Providers can view and print EAP member registration packet documents securely online. Read more.
EAP Reimbursement
To receive payment for EAP services rendered, you must complete the Employee Assistance Service Information (EASI) Form. Find more information about EAP reimbursement.
Trainings
- EAP provider orientation (PDF)
- Critical Incident Response (formerly CISM)
Join the EAP Network
As a provider contracted in our Employee Assistance Program (EAP) network, you could receive additional referrals for Magellan EAP members. This includes opportunities to serve in our Employer, Federal, Critical Incident Response and First Responder networks.
Contact your field network representative to learn more. If you’re unsure who your field network representative is, contact our Provider Services Line at 1-800-788-4005.